PI Consulting News
Norwich Union Select PI
Posted: 01 Oct 2007
PI's efforts have been rewarded with a place on the preferred supplier list of the UK's largest insurance company.
Improve profitabilty, reduce the high cost of customer churn
Posted: 01 Sep 2007
Customer satisfaction matters, how do we improve it?
As satisfied customers spend more, say positive things about the supplier and demonstrate higher levels of loyalty there is a tacit belief in a correlation between customer satisfaction and business growth. The well established research by Reichheld and Sasser1 provides further insight into the relationship between customer loyalty and profitability.
Leading The Way in Local Government
Posted: 01 Aug 2007
PI achieves listing on the Leadership in Local Government consultant’s database
The Leadership Centre for Local Government has been set up in response to “the biggest challenge in local government since the end of the war”. To help Local Government leaders to meet this challenge the Leadership Centre for Local Government has prepared a consultancy services supplier database.
Assessing and improving team perfomance
Posted: 01 Jun 2006
The Team Climate System©
How does the Team Climate System (TCS©) work? Based on confidential responses to a questionnaire TCS© produces a comprehensive picture of the way a team or group of teams are currently working and the factors that are impacting their performance.
BBC Business News
Repossession of homes up by 12%
The number of properties repossessed by mortgage lenders rose by 12% to 11,300 in the third quarter of the year.
Citigroup plunges on uncertainty
Shares in Citigroup, one of the biggest banks in the US, fell sharply on Friday amid uncertainty over the company's future.
Darling 'to force banks to lend'
Chancellor Alistair Darling is reportedly planning to force banks to lend to small firms in the pre-Budget report.
